When call volume is at its highest, make sure every customer receivesan immediate answer with a pre-recorded message that provides a personal welcome, and confirms that someone will take their call soon.
When the right greeting is in place, customers are more confident, and your staff are less stressed even during the busiest call times.

The faster customers can connect to the person they're trying to reach, the more satisfied they are, and the more positive they'll view your level of service. The automated attendant is a solution that provides customers with 24-hour availability and simplicity. All without
losing a personal touch. After a pre-recorded welcome message, the customer is clearly advised to chose the service they want to reach by using their telephone keypad (e.g. "1" for Sales, "2" for Accounts, etc.). Nothing could be easier or more direct.

Managing peak activity can be a big challenge, particularly if your business experiences more volume at certain times of the month or year. That's when your phones and staff are pushed to the limit. The greeting center makes that pressure disappear. At every stage, the solution is optimizing resources and opportunities, connecting VIP customers faster, directing calls to the most competent staff first, and sharing the calls so everyone has the same workload.

Bluetooth handset

Get rid of the wires and give employees the freedom to move around their desk without having to place callers on hold. With a 4068 IP Touch desktop phone equipped with a Bluetooth handset, staff can stay connected while they make full use of their office space, enabling them to serve customers more efficiently.

The DECT (Digital Enhanced Cordless Telecommunications) solution
   
Because our Mobile Reflexes phones are based on DECT technology, you get a solution that's mature, proven and highly appropriate for voice mobility. Now employees can make and receive calls from any point in the company. That not only helps more customers get through without having to leave a Voice Mail message, but staff can roam across the entire office without being out of reach.

The Voice over Wireless LAN solution

More and more companies are using wireless LANs infrastructure (Wi-Fi) to connect computers without cables. With Alcatel-Lucent Mobile IP Touch phones, you can use the same wireless LAN infrastructure to connect voice calls as well. Plus, your company take advantage of the cost savings and simplified management of a converged infrastructure.

The Nomadic Cellular Extension

40% of small and medium-sized companies are composed of mobile workers. Wherever they are, these employees need access to their professional communication environment. With Alcatel-Lucent, it's easy to make their mobile phones part of your telephony system. One professional phone number. All calls assigned to an employee's office number are seamlessly re-routed to their mobile phone.

• Same office phone features. Employees can use their mobile to access all of the features available on their office phones, including Voice Mail and the ability to call colleagues via their internal phone numbers.
• Reduced communication costs. Outgoing GSM calls are charged to the company's OmniPCX Office bill, which lowers your communication costs.
• Easy deployment and universal service. The Alcatel-Lucent solution is simple to install, flexible to use and works with every mobile phone model.

The Remote Access Server solution

Being out of the office shouldn't mean employees are cut off from the company network. After all, there are still e-mails to read and data to send. With our Remote Access Server solution, it's easy to give employees a fast, safe way to access your company's network from their PC. All for less cost.

Thanks to Alcatel-Lucent's OmniPCX Office IP based telephony, employees can be connected locally to the company LAN, or remotely over the Internet. And they'll still have access to all the features of your office telephony system.

• Plug and play. Moving or adding an IP desktop phone is simple. No telephony cable or infrastructure is needed
• IP Mobility in the company premises. Our Mobile IP Touch phones represent the best optimization for voice and data mobility needs. It's a cost-effective way to leverage your wireless LAN infrastructure for both voice and data communications. 
• Remote worker solution. With our PIMphony IP Softphone, remote workers can turn their PC into a phone. They'll even have access to the same telephony features as they would at the office.

Today, an increasing number of companies are mixing voice and data on the same network to save money on calls between office sites.
Alcatel-Lucent can make it happen by providing voice over IP via a "managed WAN data network". This solution is especially popular with multi-site businesses that require frequent calls between locations.